1. Consultation matters will be completed and replied within 2 working days. The consultation matters cannot be applied for extension because of simple contents.
2. Complaints matters will be handled and replied within 10 working days.
3. Suggestions matters will be completed and replied within 5 working days.
4. Seeking help matter will be settled and replied within 3 working days.
5. Informant or whistle-blowing matters will be completed and replied within 10 working days. Cases that need to be put on file for handling will be handled in accordance with the legal procedures and time limit for handling the relevant cases.