1. The hotline 12345 of Guangxi Zhuang Autonomous Region is composed of hotline, website, WeChat, mobile client and other multi-media linkage channels. It is a convenient, intelligent and efficient comprehensive governmental service platform. As long as you consult, complain, ask for help, suggest or report through the above channels, you will get relevant information.
2. In order to address the problems of overlapping functions and unclear responsibilities, the hotline 12345 of Guangxi Zhuang Autonomous Region has set up the “first contact responsibility system”, in which the first contact unit is responsible for handling and responding to the demands of the masses, and coordinates with multiple departments. At the same time, a “joint meeting system” has been set up. As for those calls with large disputes and difficulties in determining the responsibilities, the competent department of hotline 12345 will communicate and discuss with authorities of the same level and judicial department to determine the sponsor and co-organizer.
3. An automatic callback mechanism is established and solving appeal matters is included in the assessment requirements. When the platform of hotline 12345 receives the information that the petitioner makes replies that he/she is satisfied with the solution, the case will be automatically completed and filed. If the petitioner makes replies that the matter was unresolved or he/she is dissatisfied, the hotline 12345 will transfer the matter to the relevant departments for further processing.