5. Can passenger exit small high speed railway station by “Scanning ID Card”?
In the two months before the Spring Festival, the railway department has begun to debug related equipment and trained relevant personnel. The 36 high-speed railway stations in Guangxi which allow entrance or exit by scanning ID card have connected with other high-speed railway stations all across the country via network to ensure that passengers can use the ID card to enter and exit even a small high-speed railway station.
6. What if "Scanning the ID Card" is unsuccessful?
Normally, it will always be successful. If passenger cannot pass by scanning the ID card, he or she should pick up a paper ticket.
7. How to apply for reimbursement without a paper ticket in the case of “Scanning ID Card”?
If passengers need the paper ticket to apply for reimbursement after the train ride, they can go to pick up a paper ticket at the self-service ticket machine or ticket sales window in the station with their original ID card within 31 days from the date of the ride. The overdue request will not be processed.
8. Since there is no paper ticket, what should the passenger do if the train attendant is checking the ticket?
The system of the hand-held ticket-checking machine carried by the train attendant is connected with the “Scanning ID Card” system of the station. So passenger’s ticket information can be reviewed by checking the passenger's ID card. Passenger only needs to show the ID card for inspection.
9. Under what circumstances must the passenger pick up a paper ticket to enter or exit the station?
A paper ticket has been picked up after online booking.
The ticket is purchased with ID card but the passenger fails to show the original ID card for ticket checking at the entrance, or the ID card cannot be read on the automatic verification or ticket checking equipment.
Child ticket is purchased with the valid ID card of an adult.
Student ticket or preferential ticket for the disabled military or police is purchased.
The ticket purchased is to West Kowloon Station in Hong Kong.
Tips: The railway department reminds passengers that it is better to purchase tickets through the 12306.cn or “Railway 12306” APP to avoid failure of identity verification due to ticket booking via informal channel.