Case: The practice of “Signing up first inspecting later” has almost become an unwritten rule in delivery service. In late April, Mrs. Zhao came to sign up the massager she bought online at the gate. When she demanded to inspect the package before signing up, the courier refused, “We always do the sign-up first and there is no time for you to inspect”. Mr. Li who came to receive the package also had the same encounter.
Analysis: According to the new national standard, when handing over the package to the receiver, the courier should inform the receiver to inspect the package in person. For the package whose payment is authorized to be paid to the courier, such as goods bought online, the receiver can unpack the package first for inspection and then sign up. The inspection is limited to appearance and amount of the goods. The receiver cannot try or test the goods. For ordinary mail, the receiver should check the outer package first. If the outer package has apparent damage, the receiver can demand to unpack before signing up. It means that express company has no right to require the consumers to “ sign up first and inspect later”.