Case: Before Spring Festival of this year, Mrs. Chang’s son sent her a box of dried fruit through express delivery from Beijing. However, Mrs. Chang did not receive the package even after Spring Festival. Mrs. Chang learned that the express company could not deliver the package in time. The 390 yuan worth of dried fruit decayed and it was destroyed by the express company. Mrs. Chang demanded the express company to make compensation but she was ignored.
Analysis: On the disappointing express speed which consumers often encounter with, the new national standard specifies the time limit: 24 hours for intra-city express; 72 hours for trans-provincial express, 6 working days to Hong Kong, Macau and Taiwan; 6 working days to Asia and North America; 8 working days to Europe; 9 working days to Oceania.
According to the new standard, express company should make compensation for mails with complete delay. How many days without receiving the mail is a complete delay? 3 days for intra-city express and 7 days for provincial cross-region express and trans-provincial express.
Delay compensation includes: delivery fee (except for value-insured fee and other surcharge), direct value loss of internal part due to delay (regarded as lost or damage, compensated based on civil law).